Being a Practice Manager in General Practice is challenging, rewarding and frustrating all at the same time. Protocols are consistently changing along with Medicare item numbers and new initiatives which are thrown onto General Practice at the last minute. Don’t get me wrong, it is an exciting profession to be in and you are constantly […]
Risk in general terms exists on a scale of the chance or likelihood that things can and will go wrong. Only when we appreciate the range of possibilities can we take varying measures to inoculate our business from the impact of these events. A risk management process allows those within the business to identify, assess […]
When designing a new medical practice setup or refitting an existing one, there are many factors to think about. The standards set by RACGP, your clinic workflow and patient experience are all important to ensure your facilities are “fit-for-purpose” to provide quality patient care.
Whether setting up your practice from scratch or running an existing medical centre, many roles must be maintained to service all facets of a business. Marketing may not be high on the list of priorities when planning your practice set up, yet your reputation is slowly building from the first moment you mention your new […]
Ask anyone about KPI’s (Key Performance Indicators), and you would be sure to find that the feeling most associated with them is dread. Understandably, having our work scrutinised may appear as micro-managed interference. Yet, KPI’s provide a measurable way to demonstrate how effectively a business is achieving key objectives.
The next big thing is coming to healthcare design and that is the introduction of concierge desks to work alongside the main reception space in your clinic. According to Best Upon Request, hospital concierge can help raise satisfaction scores, streamline patient flow, elevate clinical efficacy, and decrease clinician burnout.
A medical centre with optimised practice management has a better chance of having satisfied clients, relaxed staff and focused doctors. Achieving all three may seem unattainable, yet even if one of these areas is focused upon there is sure to be a follow-on effect.
Several factors can lead to a medical practice losing money, yet don’t think for one moment that your medical practice is different from any other. If you do not have robust systems in place for every aspect of your medical practice, you will be losing money.
By now medical practices have adjusted to TeleHealth and social distancing within consultations, changes to MBS items, challenges sourcing personal protective equipment, the introduction of workplace and IT systems associated with those adjustments, along with a plethora of staff and clients needs.
When starting a new medical centre, potential owners always discuss the fit-out, medical equipment, IT and of course recruiting doctors to their practice. Marketing or branding never seems high on some agendas. However, marketing is one of the most important aspects of a new practice.