Some Words Of Appreciation
It is with much enthusiasm that I am writing to recommend the service of Nicky Jardine and her company.
We worked with Nicky and her team to setup our Aboriginal Medical Service the first on the Sunshine Coast. They were able to understand culturally what is required to provide appropriate care for our Aboriginal & Torres Strait Islander Elders, Families and Children.
They provided an excellent and proficient service to assist our team to understand what is required for auditing and medical licensing.
Due to this we passed with flying colours in our AGPAL licensing. Super excited! As it adds to the high standards of our service achieving other licenses such as child protection and foster care which is just as important.
We as REFOCUS are happy to recommend their services and their voices in all matters of medicine. If you have any questions please do not hesitate to contact me.
‘On behalf of the entire team at Hello Home Doctor Service, we would like to say “thank you” for all your assistance and support with our preparation towards accreditation.
I am pleased to say that we achieved FULL accreditation on the first attempt.
We are proud of our achievement and very grateful to have you both supporting us during our preparation.
Thanks again and have a great day!.’
‘I have known Nicky Jardine for 6 years and worked with her as a GP where she was practice manager and also as a locus doctor with locus sourced and managed by Nicky.
She has always been extremely efficient and reliable in any capacity I have been involved with her. Nicky’s professional knowledge and people management skills are first class.
Nicky has the ability to remain focused on the business goals whilst not forgetting attention to details. Communication with Nicky is always a pleasure, being straight forward and honest.
Working with Nicky has always been a positive thing for my career as a GP, and I would have no hesitation in working with her again if opportunity arises.’
…And A Few More.
Mc Carolyn Galbraith – Senior Medical Receptionist August 2019
I have worked with Nicky Jardine and her wonderful staff whilst they were the Practice Manager team for the Corryong Medical Centre . The professionalism, training and knowledge of Medicare and private billing they provided was exceptional. Nicky and all of her team are friendly and professional at all times and there is always a staff member available to assist when required. I would highly recommend Nicky and her staff to any medical centre which requires remote practice management.
Sandy R. c/- Sutherland Training Sunshine Coast July 2015
Nicky is an excellent trainer, she is extremely knowledgeable in everything she taught. She also shared her real life experiences in the medical world which is great to hear (privacy of course) and she is fun, and gets everyone back on track when necessary. I speak from my experience attending many legal administrative symposiums and training sessions over the years, both giving and receiving. Having a good trainer makes all the difference to the people listening and trying to learn.
Dr Kieran McCarthy, Brisbane July 2015
I have known Nicky for the past 18 months, when she initially recruited me for a FIFO GP position in a QLD mining town. I have always been impressed with her positive energy, professionalism and experience around Medicare, health legislation and practice management. Nicky has a wealth of knowledge in these fields, and is a straight shooter who can think outside the box. I have no hesitation recommending her to others who need expert advice and practice / business development.
Dr Gregory B Smith, Practice Principal Ferny Grove 1983-2015; Chief Medical Officer Verifact Medical Services 2012-15″
Nicky and I worked together 2013-14 transforming a solo GP Practice in Moranbah( which had been stuck in the 1990’s) into a modern medical practice with professional systems and staffing. Her knowledge of Medicare and Qld Health legislations was crucial to process. Nicky has excellent organisational and management planning skills delivered in a friendly but decisive manner. I am very happy to recommend her services to any General Practitioner or Practice Manager.
Ms S Kelly Westside Medical Centre NSW March 2015
I have attended a few courses presented by Nicky Jardine….the information Nicky has passed on to myself and others is ìsecond to noneî. All training material is always relevant and straight to the point. Nicky told me that she would send me further information via email, which she did, the very next day! Keep up the great work Nicky!!!
Beverly .Melbourne February 2015
Dear Nicky, thank you so much for helping me get through my medical reception course. I apologise I took a bit longer than expected and I am so pleased I have my new certificate. Thank you for also giving me extra training. It was so useful. I was a bit worried when I knew the course was online but your staff constantly phoned me and gave me a bit of a “push” when I was falling behind. I am kind of glad now I did the course online as it did make me think more. I have told all my friends and family about the course, even my GP ! I am looking forward to getting a new job. Kind regards
Stephen WA Feb 2015
Hi Nic, I would just like to thank you for all your guidance over the past few weeks. The fact is … I didn’t know … what I didn’t know! Thank you for being so helpful. I really do thank you. Please let me know if I can refer your company. Thank you again. My staff always have a smile on their faces when they hear your happy voice .
Matthew T Jan 2015
Wow. We just hired Nicky’s company to look after our medical centre. At first I was so worried because they kept on asking if we had sorted out items of compliance or whether we had a business plan. I canít believe how unorganised I was. Anyway …. long story short … Nick’s team were amazing. They helped our staff, gave them confidence and made me think about the practice more as a business. Nicky… I am truly grateful for all your help. we really appreciated your bubbly personality and the professional way you helped us. I would recommend Nic’s business to any GP who really values their practice and their future personal wealth.
T Chapman Moranbah Sept 2014
Our rural surgery is located in a mining town within the Queensland Bowen Basin with our closest coastal city being over 200kms away. Nicky’s implementation of the Mater Gold Card Service brings together our patient’s needs and appropriate specialists so that care can be provided in the shortest time possible. Nicky’s wealth of experience and vast resources is integral in the recruitment of quality doctors and nursing staff to our rural practice. The surgery’s continual improvement through staff training and the implementation of sound practices tailored specifically to our industry under Nicky’s guidance have proved invaluable when the surgery went through the accreditation process in 2013. My staff and I value a close working relationship with Nicky who consistently brings a passion and enthusiasm to our workplace.
Charles and Annie NSW April 2014
Let’s face it ! It’s a luxury having a great business minded Practice Manager full-time on your pay roll ( especially if your a small general practice). Plus a Practice Manager who gets on with all your staff! I struggled for months , relying on my receptionists and partner to handle the business, adding extra pressure to all my staff ( not to mention my relationships) ! Nicky was recommended to me by a colleague – and I have not looked back. Nicky and her staff are fantastic. For the first time in six years I have gone on holiday and now have total faith in the systems in my practice. My staff can always get in contact with her and they really look up to her. She has done so much training with all the staff and they are now using the software correctly and interested in implementing new programs for the patients. Great stuff ! My revenue has risen and my expenses have dropped plus my staff are happy ! Thanks Nic- we love your work
Jessica C. Mornington Peninsula
I have just completed my online training course with Nicky. I actually had fun. Nicky was always available via phone call/ SMS/ email and gave me so much information about the medical industry. I live down in country Victoria and within a month I managed to find some work experience which has landed me full -time work. My practice manager was astounded with the amount I learned from the course – stating I know more than some of the receptionists who have been there for months! What a compliment!
C Downing- Melbourne April 2014
Nicky was honest with me from the beginning- “you canít learn to be a medical receptionist in a weekend” – the course took me a few weeks whilst looking after kids . But the extra time required was worth the journey. Thanks Nicky. I loved the course and your great sense of humour!
J. Harding and Co. 30 March 2014
Nicky has been an asset to our medical practices. We contract on a retainer and she is available anytime of the day or night to give us valuable knowledge about our industry. It was hard trying to find someone we could really trust. Nicky looks at at business as if it was her own and has a fantastic relationship with all of our staff. We have recently handed over our bookkeeping to Nicky and we have already saved hundreds of dollars in bookkeeping fees per month. Her approach is systematic and always on time! In summary, anyone who values their business I would ONLY recommend Nicky and her team.
The key to success in any business
Nicholas F. October 2012 (NJF Exercise Physiology Pty Ltd)
I run a business that comprises of over 30 clinics. Nicky has reformed and reshaped the business into a manageable and highly profitable business. She has streamlined process, informed and taught me methods of ëBest Practiceí, reformed the company into a structured and compliant business. She even recovered over $30k in unclaimed vouchers and saved over 50k in unnecessary expenses. She is always looking after your best interests, available anytime and has a wonderful personality. She is a genius when it comes to primary health and I frequently consult with her regarding business decisions and opportunities for growth and development. I wouldnít be where I am today without her expertise and professionalism. Second to none! I sing her praises to everyone. Nicky, I would like to thank you over and over again for the past 9mths and I look forward to working more closely with you in 2013.
Mary-Anne S. Noosa. July 2012
I am an Enrolled Nurse recently leaving the hospital system seeking work in general or specialist practice. I sought Nicky’s help in regards to training in both Pracsoft and Medical Director. She was recommended by two separate doctorís practices!
Her help was INVALUABLE! Not only did she teach me the software products she explained to me in full detail the aspects of becoming a practice nurse, the responsibilities and “Best practice” methodology for accreditation. I am now so excited about my decision to leave hospital nursing and cannot wait to start my new career path. Nicky gave me the confidence to move forward and was available on the phone for a chat most of the time. She is an absolute credit to the health industry due to her passion and dedication. Nicky also made the learning fun . I have never had so many laughs learning something new!
I would recommend Nicky’s training to anyone who is thinking of changing their career course to Primary Health Care or speciality Practice.
Darren T. May 2012
Nicky has been worth her weight in gold ! Nicky offered to do a free assessment of my practice. After her initial assessment she informed me that I had over $ 56,000 owing to the practice from accounts not chased up. I was totally shocked as I assumed money was being collected and systems were in place. The staff had been with me for years. Nicky installed systems and helped us collect the monies and even improved our billing methods to improve cash flow. The practice staff were devastated but unfortunately I was to blame also for assuming they knew what they were doing. Thankfully most of the funds have been collected and the training that Nicky has given the staff has made them confident in their dealings with financial matters and instilled better leadership in the practice. Nicky, I would like to thank you for all your hard work. My staff and I are very grateful. I just wish we had consulted with you a few years ago to ensure that systems were in place from the beginning. I look forward to working with you in the future when I expand my practice.
Stephen F. May 2012
Nickyís company has been consulting at our practices for the last few months. She now has systems in place which help our practice manager and other support staff. Life is a lot happier at our centres! She is a great communicator, able to speak to staff on all levels and has a very calming effect on all around her. Nicky has a very energetic and proactive approach to consulting with is very addictive and actually makes you feel good about being at work. I have no hesitation in recommending Nicky and her crew in any consulting or training work.
Ashleigh S. Adelaide April 2012
My course was so much fun and it was on line! Nicky was amazing. She was contactable at most times and explained things easily and on terms I could understand. I was lucky to get another job and Nicky even spent a couple of hours on my first day of work overseeing further training in software . I thoroughly recommend the course and making sure that Nicky is your trainer. She is very entertaining and made everything so much fun. Itís the first time I have ever enjoyed studying !
David S. Coorparoo April 2012
I would rate the consulting 10 out of 10 and would highly recommend to others. Nicky managed to get excellent group interaction right from the beginning, the consulting was interesting, informative and very well presented. She is a wealth of information and an invaluable asset to anyone considering opening up a new practice. Her consulting style is fun and dynamic !
John OíKeefe Sydney April 2012
“The course and the trainer were excellent. It has provided me with the perfect grounding and structure to achieving and delivering powerful presentations to my health clients. It gave me a far greater grasp on ëHow to get the best possible impactí the skills I learned will be invaluable to me, Excellent presentation and highly recommended.
Alex- Westpac Melbourne May 2011
“I have just received feedback from the attendees of the time management programme and the feedback was extremely positive. Nicky was described as ëopen, relaxed, very engaging, informative, interesting and an excellent communicator. The feedback scored 3.92 out of 4-well done.”
Gillian – Brisbane March 2011
“Nicky Jardine has provided us with an excellent service which is tailored to the needs of our organisation. Her company have succeeded in creating training courses which are specific to our industry and relevant to the particular needs of our organisation. Her trainers facilitate in a way which allows attendees to interact, while learning skills and knowledge which can be applied to their individual roles. Their trainers have also provided excellent 1-1 specific and individually tailored training and coaching to staff which was found to be extremely beneficial by both the trainee and the centre”. I have been studying the Certificate III in Business Administration ( Medical) . Nicky is my trainer and she was exceptional ! She was very easy to talk to, outlined everything for me very clearly and was reliable with all feedback and emails.
She was very helpful in setting up the course for me and I was online and studying with in the week. She also organised a payment plan which I greatly appreciated.
Debbie G . Sunshine Coast February 2011
I have never worked in a course (especially online ) where contact with someone was easy. If i ever had a problem or new units , I knew that I could email Nicky or the Head office and get a response within the hour. When I first started the course I was not in the environment that the course intended so did find the course quite complex . However, Nicky was always willing to see me and on very many occasions fitted me into her busy schedule to see her and go through the course.
Dr Sandeep Gupta February 2011
“Nicky was a superb practice manager and kept things running smoothly and efficiently at Medicine on Second. She was always looking for ways for us to expand and innovate in our business. Was a pleasure working with her.”
Debbie G. Sunshine Coast February 2011
After studying with the School of Health within 3 months I landed a job in a specialist centre thanks to Nicky. I would recommend this course to anyone who is considering medical administration as a new career path. The service and accessibility is amazing”.
This is the conclusion