Virtual Reception & Telephone Answering Services For Medical Practices

Why should I get a live call answering service?

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.
Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.
Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full-time receptionist and helps you to be more efficient with your time.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves.
For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at one time.
You can set your business phone number to divert only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances, your virtual receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again.

What is a live call answering service?

A live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.
You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.
Just like having an in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.

How does a live call answering service work?

When calls are received to your number, the live answering service will answer with your customised greeting, take a message or transfer specific calls to you, if requested. Receptionists can also be provided with information to answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

When can I start using the call answering service and how long does it take to set up?

It generally only takes a few minutes to get started and once set up, you simply need to forward your phone line to the answering service supplier for them to start answering your calls.
Also, a short setup may be required, depending on the complexity of services you with the company to provide, so it may take more time if receptionists require time to familiarise themselves with your preferred software, business information or webforms.

We already have a phone number. Does that matter?

Not at all. If you have a 1300 or 1800 number, you can request to port it across to your virtual reception and answering services to save costs. If you already have a local number, simply forward calls from your existing phone number to the unique number they provide.
They can generally work with any existing phone service scenario and answer as many or as few calls as required to fit your needs.