Specialist Practices Including Surgeons & Physicians
As one of the top healthcare consulting firms in Australia, Nicky and her partners can cater their services to the needs of your practice.
The consultants have over 20 years of experience setting up, managing, and consulting practices Australia-wide.
They understand that service excellence is not just about delivery but meeting and exceeding client expectations.
Please click on the tabs below to view a list of services currently provided.
Specialists Practice Services
Practice Management
- Practice Income Distribution Analysis and Design
- Practice Overhead Analysis and Containment
- Ancillary Services Analysis
- Information Systems Selection, Analysis, and Management
- Capital Needs Assessment
- Facilities Planning
- Professional Recruitment
- Medical Records and Systems Review and Analysis
- Appointment Scheduling Protocols
- Operations Review
Practice Analysis
- Comprehensive Practice Surveys
- Practice Structure
- Integrated Group Practice Formation
- Practice Acquisition Strategies
- Group Formation and Dissolution
- Practice Sale Opportunity Exploration
- Practice Strategy and Development
- Practice Benchmarking
- Reimbursement and Collections Review
- Patient Mix Analysis
- Staff Salary and Benefits Review
- Managed Care Contracting Negotiations
- Fee Schedules
- Personnel Policy Design and Review
- Fringe Benefit Design and Implementation
- Staff Training and Workshops
- Accounts Payable Software Solution
- Billing & Collection Services
IT Solutions
- Electronic Medical Records
- Practice Management Systems
- Appointment Scheduling
- Appointment Reminder Calls
Dental Practices
Our Consultant, Sangeetha, has worked in the dental industry for over 20 years.
She has worked with various General Dental and Specialist Practices and has gained experience in all aspects of practice management.
Sangeetha can assist with Specialist Dental Practice set-up, leasing, fit-outs, equipment, finance, administration, management, marketing, accreditation, recruitment, compliance, IT, and ongoing management.
Please click on the tabs below to view a list of services provided.
Dental Practice Services
Set-up Practice Assistance
- Formation of Business Plans.
- Fit outs and Interior Designs. We work to achieve your practice fit out goals.
- Formation of Legal Entity i.e. Trust and a company.
- Credentialing Process with APHRA and Medicare Australia.
- All aspects of Financial Planning.
- Loan assistance with the banks and finance companies i.e. Westpac, NAB Health, St George etc.
- Purchase of Dental Equipment, furniture, and dental supplies.
- Establishment of a Fee Structure.
- Workflow of office operation processes.
- Advice on business logistics and financial planning.
- Assistance with Recruitment/ Selection of staff – Recruitment rates are very competitive.
- Selection of Practice management services, for future care i.e. Tele or virtual practice management or onsite.
- Creation of letter templates for all applicable forms, i.e., Consent Forms, Referrals, follow up letters etc.
- Staff training with medical software and practice policies.
- Medicare provider numbers, prescription pads, letter heads, receipt papers etc.
- Server updates, and related IT support tasks.
- Hospital privileges (if required).
Practice Maintenance
- Practice maintenance issues.
- Set-up 6 monthly or yearly service checks with Air conditioner, Dental Service Technicians etc.
- Gardener service checks
- Server updates, and related IT support tasks.
Marketing Practice
- Domain Registration and DNS/2FA Setup
- Logo development and design
- Website planning, design and configuration incorporating SEO and security
- Website maintenance, updating and integration with other platforms
- Social media business and advertising platform setup
- Posts for expansion of social media presence
- Print design and production-ready artwork for stationary, banners, signage and publications
- Miscellaneous print items: brochures, labels, stamps and stickers
- Electronic marketing for practice referral database
- Catered marketing strategy for practice setup, overhaul or expansion of current promotional activities
Bookkeeping & Finance
- Initiation of payroll service.
- Bookkeeping services i.e. MYOB, Xero, and others.
- Set up accounting systems.
- Patient account issues.
- Correction of billing errors.
- Practice maintenance issues.
- Policies updates (OH&S, Industry standards, Infection Control etc).
- Payroll and leave requests.
- Software & major IT issues.
- Supplier invoicing /billing.
Practice Accreditation
- Sign up for accreditation.
- Prepare documentation and submit on QIP website.
- Any correspondence from/to QIP.
- Liaise with accreditation officer, where necessary.
What’s Your Current Situation?
Click below to see what Nicky Jardine can do for your practice.
Starting Up
Where to begin?
There is much to consider before opening the doors of your practice and these are some of the things that you may need;
- Formation of business plans and selection of quality business services and material suppliers
- Interior design, fit-out and purchasing of medical equipment and furniture
- Credentialing process with APHRA and Medicare Australia as well as Medicare and Veteran Affairs agreements
- Formation of legal entity and assistance with all aspects of financial planning including loan assistance with banks and finance companies
- Registration of PIP, WIP and other Government Departments to acquire Grants
- Selection of practice management services, a workflow of office operation processes and establishment of a fee schedule
- Evaluation and coordination of IT, telephony, software and hardware needs
- Development of compliance policies, online practice manuals, encounter forms and all applicable forms
- Assistance with recruiting/selection of medical and support staff with the right skill sets
- Staff training with medical software and practice policies and initiation of payroll and bookkeeping services
- Broad marketing campaign for practice opening, and creation of online and onsite presence through website and signage
- Organising of hospital privileges if required
Read more about medical practice setup here.
Just Opened
Off to a smooth start
Opening the doors of a medical practice brings with it the reality of running a medical centre, so the following can be utilised in the initial stages of your business;
- Hands-on training and mentoring of all reception staff
- Prompt problem-solving support for the office manager and staff members
- Liaising with staff and IT to resolve software and hardware issues
- Assessment and adjustments to office operation processes
- Paid advertising campaigns through Google Ads and Social Media
- Expanding of website content and SEO activities
- Physical promotional material to introduce services to public and local businesses
- Organising design, construction and approval from council for building signage
Read more about practice management here.
Growing Quickly
Time to Consolidate
It’s great that the practice has grown and everyone is busy, but keeping up with the pace will require working smart rather than just hard;
- Studying financial data and developing a solid budget to help better manage cash flow
- Organising and offering of ongoing professional development for staff
- Implementation of mentoring and coaching groups
- Assist management in the preparation and steering of meetings
- Process and procedures streamlining based upon groups and meeting feedback
- Monitoring waste management and disposal to develop strategies for improvement
- Medical supply cost reduction and setting up of orders, deliveries and returns tracking
- Assessment of current marketing for redistribution of advertising budget
Read more about GP practice consulting here.
Needing Growth
Room To Improve
Even an established medical practice can have its client base or caseloads plateau but there are ways to move forward;
- Analysis of business strengths, weaknesses, opportunities and threats
- Practice audit for financial leaks and revising management of cash-flow
- Monitoring of accounts receivable including billing and collections processes
- Surveying of current patients to determine the potential of new services and to meet patient needs
- Create a point of difference through supporting GP’s in expanding their skills and qualifications
- Initiate one on one evaluation of all staff with ongoing feedback and support
- Investigate areas to refresh such as software, decor, practice processes and customer skills training
- Review of current marketing and seeking promotional opportunities
Read more about GP practice consulting here.
Ready To Expand
How To Build?
When a practice is moving along nicely it’s wise to take that breathing space to formulate a plan for the next steps towards profitable growth;
- Review and negotiation of contracts and agreements with suppliers
- Research and offering of new or improved services
- Prepare and review monthly income/expense budget
- Increase effectiveness and efficiency of on the job training
- Invest in external clinical education and training teams
- Market the success of the practice to attract new doctors and big quality support staff
- Marketing to new geographic areas via social media and Google advertising
Read more about GP practice consulting here.
Looking to sell
Succession Planning
Selling a medical business is a challenging process and requires a variety of professionals throughout the process for a stress-free transaction;
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- Assistance and advice from negotiation to the signing of the contract
- Engaging practice appraisers and brokers to provide complete guidance
- Organising legal advice for the sale process
- Assisting with the finalising of financial matters
- Transferring or closing down of social media and online presence
Read more about GP practice consulting here.
GP Jobs
Taking That Next Step Or Striking Out On Your Own?
With over 30 years of health industry experience, Nicky and her team are well-placed for medical practice recruitment.
Nicky has a range of GP jobs and medical practice positions available, while those looking to set up a medical practice can choose from a range of commercial leases.
A full list of jobs and lease opportunities is available here.