A New Landscape
The changes forced by the COVID-19 pandemic will most likely change the landscape of how medical centres will operate from now on.
This is because once a service offers something new, those customers who adopt it will most likely see the benefits and wish to use them thereafter.
Those medical centres that are early adopters of TeleHealth can then capitalise on this shift in patient behaviour. Rather than seeing TeleHealth as a burden to their practice, they can embrace an opportunity to provide a better service to their patients.
Nicky has a deep understanding of what is required to make TeleManagement work. She has both the hands on experience of setting up medical practices and managing them remotely through Virtual Practice Management.
The use of TeleHealth in a practice can, like any change to a system, create anxiety for both medical and support staff. Nicky has much experience in getting staff on board by seeing the opportunities that come with change.
TeleMedicine The Right Way
The techniques and technology used for remote practice management have been pioneered for decades within remote regional medical centres.
Nicky has provided virtual practice management services in medical centres across the country in both rural and urban environments.
She has the skills and experience to set up TeleMedicine for your practice the right way from the start while tackling any issues that arise.
To find out how TeleManagement can work for your medical practice please contact Nicky on 1300 798 831 or email Nicky for an appointment via Coviu.
Learn More About Virtual Practice Management
What’s Your Current Situation?
Click below to see what Nicky Jardine can do for your practice.
Starting Up
Where to begin?
There is much to consider before opening the doors of your practice and these are some of the things that you may need;
- Formation of business plans and selection of quality business services and material suppliers
- Interior design, fit-out and purchasing of medical equipment and furniture
- Credentialing process with APHRA and Medicare Australia as well as Medicare and Veteran Affairs agreements
- Formation of legal entity and assistance with all aspects of financial planning including loan assistance with banks and finance companies
- Registration of PIP, WIP and other Government Departments to acquire Grants
- Selection of practice management services, a workflow of office operation processes and establishment of a fee schedule
- Evaluation and coordination of IT, telephony, software and hardware needs
- Development of compliance policies, online practice manuals, encounter forms and all applicable forms
- Assistance with recruiting/selection of medical and support staff with the right skill sets
- Staff training with medical software and practice policies and initiation of payroll and bookkeeping services
- Broad marketing campaign for practice opening, and creation of online and onsite presence through website and signage
- Organising of hospital privileges if required
Read more about medical practice setup here.
Just Opened
Off to a smooth start
Opening the doors of a medical practice brings with it the reality of running a medical centre, so the following can be utilised in the initial stages of your business;
- Hands-on training and mentoring of all reception staff
- Prompt problem-solving support for the office manager and staff members
- Liaising with staff and IT to resolve software and hardware issues
- Assessment and adjustments to office operation processes
- Paid advertising campaigns through Google Ads and Social Media
- Expanding of website content and SEO activities
- Physical promotional material to introduce services to public and local businesses
- Organising design, construction and approval from council for building signage
Read more about practice management here.
Growing Quickly
Time to Consolidate
It’s great that the practice has grown and everyone is busy, but keeping up with the pace will require working smart rather than just hard;
- Studying financial data and developing a solid budget to help better manage cash flow
- Organising and offering of ongoing professional development for staff
- Implementation of mentoring and coaching groups
- Assist management in the preparation and steering of meetings
- Process and procedures streamlining based upon groups and meeting feedback
- Monitoring waste management and disposal to develop strategies for improvement
- Medical supply cost reduction and setting up of orders, deliveries and returns tracking
- Assessment of current marketing for redistribution of advertising budget
Read more about GP practice consulting here.
Needing Growth
Room To Improve
Even an established medical practice can have its client base or caseloads plateau but there are ways to move forward;
- Analysis of business strengths, weaknesses, opportunities and threats
- Practice audit for financial leaks and revising management of cash-flow
- Monitoring of accounts receivable including billing and collections processes
- Surveying of current patients to determine the potential of new services and to meet patient needs
- Create a point of difference through supporting GP’s in expanding their skills and qualifications
- Initiate one on one evaluation of all staff with ongoing feedback and support
- Investigate areas to refresh such as software, decor, practice processes and customer skills training
- Review of current marketing and seeking promotional opportunities
Read more about GP practice consulting here.
Ready To Expand
How To Build?
When a practice is moving along nicely it’s wise to take that breathing space to formulate a plan for the next steps towards profitable growth;
- Review and negotiation of contracts and agreements with suppliers
- Research and offering of new or improved services
- Prepare and review monthly income/expense budget
- Increase effectiveness and efficiency of on the job training
- Invest in external clinical education and training teams
- Market the success of the practice to attract new doctors and big quality support staff
- Marketing to new geographic areas via social media and Google advertising
Read more about GP practice consulting here.
Looking to sell
Succession Planning
Selling a medical business is a challenging process and requires a variety of professionals throughout the process for a stress-free transaction;
-
- Assistance and advice from negotiation to the signing of the contract
- Engaging practice appraisers and brokers to provide complete guidance
- Organising legal advice for the sale process
- Assisting with the finalising of financial matters
- Transferring or closing down of social media and online presence
Read more about GP practice consulting here.
GP Jobs
Taking That Next Step Or Striking Out On Your Own?
With over 30 years of health industry experience, Nicky and her team are well-placed for medical practice recruitment.
Nicky has a range of GP jobs and medical practice positions available, while those looking to set up a medical practice can choose from a range of commercial leases.
A full list of jobs and lease opportunities is available here.