Medical Centre Training

Training To Suit The Needs Of Your Practice

The Nicky Jardine team are experts in medical practice management software and training your team in how to get the most out of it! From new installations and configurations, through to training your new and existing staff on how to effectively and efficiently use these software packages, the Nicky Jardine team is your first choice for software training.

We also specialise in medical reception training to ensure that your reception staff are skilled, efficient and a true asset to your team. We provide both accredited and non-accredited training to suit the needs of your practice.

Practice Management Software Training

Best Practice

Best Practice Clinical software is fast becoming one of the leading software products in the health industry. Best Practice is used in both general practice and specialist practices. The team at Nicky Jardine specialise in helping your team implement and efficient and practical system which will see your practice running at its best.

We provide a detailed schedule of training to help guide your team from the basics through to advanced user operation.


Spend more time with patients and less time on paperwork, no matter the size of your practice. Logical, user-friendly and created to optimise the efficiency of your practice, PracSoft is Australia’s most popular practice management software.

The Nicky Jardine team can have your practice up and running in no time, having PracSoft installed, configured, and your staff trained and working effectively.


MedicalDirector aims to provide technology for better patient care. Their intuitive cloud-based software solutions help enhance clinical decision-making, patient experience and hope to ultimately contribute to improved health outcomes.

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Medical Reception Courses

Nicky Jardine Health Business Services (NJHBS) has one of the leading medical receptionist training courses in Australia. Why? Our trainers work in the medical industry and operate and / or manage medical practices.

The medical receptionist course should not be taken lightly.

There are constant changes to Medicare Australia and other governing departments in the health industry. Your trainer needs to be working in the industry to be able to teach this course efficiently.

You also need to establish which part of the industry you wish to work in i.e. General Practice, Specialist (Plastic Surgeon, ENT, Orthopaedic), hospital or allied health. Our trainers can guide you in this decision taking into consideration your skills, typing speed, personality and past administration jobs.

There are two courses available, an accredited and a non-accredited course.

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Medical Reception Induction Course

This is a MUST for any Practice Manager who is time pour and needs to induct their medical administration staff as per the Accreditation Guidelines below. There are over twelve online units in the Medical Reception Induction Program.

Nicky Jardine is not a Registered Training Organisation and in no way wishes to appear as a Registered Training Organisation.

The course is a fully accredited certificate delivered by Sutherland Training (RTO 31956) and for further information or enrolments, please contact Andrea at Sutherland Training. This course may be delivered part face-to-face and part online at Sutherland Training or totally online.

For both courses, all information is current and online. There is no printed documentation because information given in the medical reception course can change from one week to another. However, if you are a student who prefers to read from a book, we can forward you details on the books to purchase off the internet.

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Connect With Nicky Now

Please call 1300 798 831 Or Make a Booking For A Telemedicine Management Here.

What’s Your Current Situation?

Click below to see what Nicky Jardine can do for your practice.

Starting Up
Just Opened
Growing Quickly
Needing Growth
Ready To Expand

Where to begin?

There is much to consider before opening the doors of your practice and these are some of the things that you may need;

  • Formation of business plans and selection of quality business services and material suppliers
  • Interior design, fit-out and purchasing of medical equipment and furniture
  • Credentialing process with APHRA and Medicare Australia as well as Medicare and Veteran Affairs agreements
  • Formation of legal entity and assistance with all aspects of financial planning including loan assistance with banks and finance companies
  • Registration of PIP, WIP and other Government Departments to acquire Grants
  • Selection of practice management services, a workflow of office operation processes and establishment of a fee schedule
  • Evaluation and coordination of IT, telephony, software and hardware needs
  • Development of compliance policies, online practice manuals, encounter forms and all applicable forms
  • Assistance with recruiting/selection of medical and support staff with the right skill sets
  • Staff training with medical software and practice policies and initiation of payroll and bookkeeping services
  • Broad marketing campaign for practice opening, and creation of online and onsite presence through website and signage
  • Organising of hospital privileges if required

Read more about medical practice setup here.

Off to a smooth start

Opening the doors of a medical practice brings with it the reality of running a medical centre, so the following can be utilised in the initial stages of your business;

  • Hands-on training and mentoring of all reception staff
  • Prompt problem-solving support for the office manager and staff members
  • Liaising with staff and IT to resolve software and hardware issues
  • Assessment and adjustments to office operation processes
  • Paid advertising campaigns through Google Ads and Social Media
  • Expanding of website content and SEO activities
  • Physical promotional material to introduce services to public and local businesses
  • Organising design, construction and approval from council for building signage

Read more about practice management here.

Time to Consolidate

It’s great that the practice has grown and everyone is busy, but keeping up with the pace will require working smart rather than just hard;

  • Studying financial data and developing a solid budget to help better manage cash flow
  • Organising and offering of ongoing professional development for staff
  • Implementation of mentoring and coaching groups
  • Assist management in the preparation and steering of meetings
  • Process and procedures streamlining based upon groups and meeting feedback
  • Monitoring waste management and disposal to develop strategies for improvement
  • Medical supply cost reduction and setting up of orders, deliveries and returns tracking
  • Assessment of current marketing for redistribution of advertising budget

Read more about GP practice consulting here.

Room To Improve

Even an established medical practice can have its client base or caseloads plateau but there are ways to move forward;

  • Analysis of business strengths, weaknesses, opportunities and threats
  • Practice audit for financial leaks and revising management of cash-flow
  • Monitoring of accounts receivable including billing and collections processes
  • Surveying of current patients to determine the potential of new services and to meet patient needs
  • Create a point of difference through supporting GP’s in expanding their skills and qualifications
  • Initiate one on one evaluation of all staff with ongoing feedback and support
  • Investigate areas to refresh such as software, decor, practice processes and customer skills training
  • Review of current marketing and seeking promotional opportunities

Read more about GP practice consulting here.

How To Build?

When a practice is moving along nicely it’s wise to take that breathing space to formulate a plan for the next steps towards profitable growth;

  • Review and negotiation of contracts and agreements with suppliers
  • Research and offering of new or improved services
  • Prepare and review monthly income/expense budget
  • Increase effectiveness and efficiency of on the job training
  • Invest in external clinical education and training teams
  • Market the success of the practice to attract new doctors and big quality support staff
  • Marketing to new geographic areas via social media and Google advertising

Read more about GP practice consulting here.

Succession Planning

Selling a medical business is a challenging process and requires a variety of professionals throughout the process for a stress-free transaction;

    • Assistance and advice from negotiation to the signing of the contract
    • Engaging practice appraisers and brokers to provide complete guidance
    • Organising legal advice for the sale process
    • Assisting with the finalising of financial matters
    • Transferring or closing down of social media and online presence

Read more about GP practice consulting here.

Taking That Next Step Or Striking Out On Your Own?

With over 30 years of health industry experience, Nicky and her team are well-placed for medical practice recruitment.

Nicky has a range of GP jobs and medical practice positions available, while those looking to set up a medical practice can choose from a range of commercial leases.

A full list of jobs and lease opportunities is available here.

Training Available Australia Wide

NJHBS have years of combined experience and often asked to present workshops and presentations health industry organisations throughout Australia.

Nicky Jardine is not an Registered Training Organisation.

What Services Are You Looking For?

Click below to read more about the medical practice services offered by Nicky Jardine.

Practice Setup
  • Fitout and Design
  • Recruiting Staff
  • Marketing Strategies
  • Accreditation
  • IT Hardware & Setup
Practice Management
  • Medicare Compliance & Exceptions
  • HR & Staff Management
  • Bookkeeping & Accounts
  • Analysing Financial & Systems Management
  • Practice Audits
  • Feasibility Studies for New Practices
  • CDM Training & Workflow
  • Financial Services
  • Buy & Sell Practices
Medical Marketing
  • Website Design
  • Website Support & Maintenance
  • Google Ranking With SEO
  • Social Media
  • Google Ads
  • Email Marketing
  • Medical Software Training

    – Best Practice
    – Pracsoft
    – Medical Director

  • Medical Reception Courses

1300 798 831

Alternatively contact us using this form.

139/9 Wirraway Street
Alexandra Headland, QLD 4572